Our Policy

📩 Enquiries: All pricing and booking inquiries must be handled via email or telephone. If you contact us by phone, an email address is still required for completing the pre-treatment consultation form and deposit payment.

📞 Missed Calls: If your call is not answered, I am likely with a client. I will call back as soon as possible. Alternatively, you can send an email, and I will get back to you promptly.

💰 Deposits: All bookings, including future and same-day bookings, require a £15 deposit, which will be deducted from your final total. Deposits are non-refundable.

📆 Cancellations & Rescheduling: A minimum of 24 hours' notice is required for cancellations or rescheduling. Failure to do so will result in a charge.

🚫 No Shows: Clients who do not show up for their appointment will be charged the full price of the session.

🕒 Initial Appointments: All first-time appointments last 60 minutes, including a face-to-face consultation and treatment.

📄 Consultation Form: Once you have booked, a consultation form will be sent via email. This must be completed at least one hour before your appointment.